Saturday, March 29, 2008

American Airlines

So, it appears that my previous blog entry was a bit premature.

Thanks to American Airlines, we have had an extra day in LAX airport, not the most exciting airport in the world to be stranded in.

So, what happened for us to spend this extra time in LA then?

After we were all seated, the plane taxied out of the terminal and then turned around and went back. Apparently there was a problem with the landing gear being out of alignment.

Four hours later we were finally "deplaned" and given some food vouchers. This was after various announcements promising various take off times and during which we were offered a single glass of water - Alicea had to go and get some water for an elderly passenger and found the cabin staff sitting at the back reading magazines. At one point they switched the aircon off too and still no more drinks were offered!

We got off the plane about midnight and the only place open was Burger King. While we were in the queue they announced that the flight had been cancelled and rescheduled for 3pm today.

There was much confusion as the announcement was made above another one so you couldn't hear it properly. The staff were little help either. Eventually by discussions with other passengers we managed to get a hotel voucher and our luggage. We waited ages for a hotel shuttle and eventually decided to get a taxi. The hotel was basic but fairly comfy. However, American Airlines hadn't let them know that anyone was turning up so check in took ages as the guy behind the desk had to contact his boss to find out what to do.

We caught the hotel shuttle this morning back to the airport only to discover on arrival that the flight is already delayed by two hours.

At the moment, American Airlines aren't my favourite airline. They are disorganised and innefficient and the staff we have dealt with have been rude. It remains to be seen what time we will get home...